IMPORTANT TERMS OF YOUR SUBSCRIPTION CONTRACTS
Please take a few minutes to read the following important terms. Further terms and conditions
Are set out later in this Contracts Booklet which you should also read carefully.
Can I subscribe to ADD Talent Network services?
Yes, if you are 16 or over and the services are only used within Buy and Sell or advertising
subscription option. Please note we will inform you in advance of any changes or new subscriptions
services offered through ADD Talent Network
ADD Talent Network digital Subscription Contract
This contract sets out the conditions which you and ADD Talent Network have to keep to in relation
to the ADD Talent Network digital service including supplied under their own standard terms. The
contract also doesn’t cover stated free channels of ADD Talent Network or not part of ADD Talent
Network (service, such as non-subscription channels).
Each subscription lasts for the minimum period we agree (usually 1 month or 12 months for bulk
packages) the first date you can receive the Service under the Contract (when you first make
payment)
You cannot cancel your subscription during the Minimum Term unless you have a contractual right
to do
As set out in ‘Your Rights to Cancel Your Order’ section.
If we end your ADD Talent Network digital Subscription Contract:
During the relevant Minimum Term we will charge you an early
termination charge, unless stated otherwise in the relevant contract. Unless you tell us otherwise,
we may charge
these amounts directly to the credit or debit card which you have provided us with details of, e.g.
when you paid for the
Will the price of my subscription(s) rise during the Minimum Term?
Under the ADD Talent Network digital Subscription Contract we can increase the prices for the
specific channels on ADD Talent Network.
However, in all other cases during the Minimum Term we can only increase the relevant Subscription
Payment once
Subscription Contract, if at any time you change your chosen Service, you will pay the then current
price for your new
Service from the day you first receive it.
When don’t these limits apply to my subscription prices?
The limits on price increases do not apply after the Minimum Term of the relevant contract. The
limits on increasing your
Subscription Payments during the Minimum Term don’t apply to any increase in your Subscription
Payment for your
first ADD Talent Network digital subscription where we add extra channels to your chosen Option
and you choose to take them or, if you
choose to take any extra ADD Talent Network Channels or Additional Services we may offer you. The
limits also don’t apply
where, following a request or requirement by any regulatory authority or, as required by law
(including any changes in
Value Added Tax), we change any aspect of our pricing which affects your Subscription Payment
directly or our pricing
structures generally.
If, during the Minimum Term, you choose not to receive extra channels we have told you we have
added to your chosen
Option under the ADD Talent Network Subscription Contract, your Subscription Payment will not
increase until the end of your
Minimum Term when you will automatically receive all the channels in your chosen Option
(including the extra channels)
and pay the then current price for it.
How much notice will I get if you increase prices?
We promise to give you at least 31 days’ notice before we put the price of your subscription(s) up,
unless the price
increase results from you changing your Service under your ADD Talent Network digital Subscription
Contract or we are required to
increase our prices by law (e.g due to change in VAT) or because a regulatory authority requests or
requires us to do so
(if this happens we will try to give you reasonable notice). If you are not the payer of the relevant
subscription, you must
tell the payer of any price increase notice we send you.
Will the Service change?
The Service may change, as it is variable. This means that we can change programming, change or
withdraw any Option
or Additional Service, and change, withdraw or interrupt the Channels you receive in your Service.
Your chosen
Although we aim to provide Channels that cover a wide range of interests, unfortunately we cannot
guarantee the availability of any particular Channel or programme.
You can change your chosen Service during your subscription, but if this will reduce your
Subscription Payment you
need to give us at least 31 days’ notice (unless this results from us varying or withdrawing your
Option or you are
different payment terms to your account. We may use information from, or supply information to,
outside agencies for
credit assessment and/or fraud prevention purposes.
Customer Complaints
2. Subscription Payments
(a) Unless we agree otherwise, you will be charged for the Service from the first date we enable you
access to the required ADD Talent Network Service
the Service under this Contract. You must pay us Subscription Payments every month in advance.
Your first
Subscription Payment may be taken at the time you order ADD Talent Network. For both Direct
Debit and credit card
options we will collect further amounts due automatically from your account each month after we
have sent you
All prices quoted for the Service assume you will be paying your bill by Direct Debit. If you choose to
pay your bill
or any other charge by debit card or credit card an additional charge will apply. We will tell you the
amount of this
charge when you tell us you want to pay by debit card or credit card, and the amount will be no
more than the
cost to us of you using that method of payment. You must have paid in full in advance any upfront
payment we
agree to set you up as a ADD Talent Network.
(b) You can select a different Service.
(i) If any change will result in a reduction to your Subscription Payment you must give us at least 31
days’
notice (unless this Contract is lawfully terminated before the end of such notice period.
7
(c) We may increase your Subscription Payment at any time for any reason stated in Condition 15(a)
or 15(b) by giving
you at least 31 days’ notice. This includes increases under Condition 2(e) unless Condition 2(e)(ii)
applies when
we will try to give you as much reasonable notice as possible. If you want to remove services from
your ADD Talent Network subscription.
accordance with Condition 2(b)) and/or end the Contract at the end of or after the Minimum Term
(in accordance
with Condition 11(a)) because you don’t want to pay the higher price let us know within 21 days of
receipt of our
notice. If you do this you will not have to pay the price increase for the Channels you remove from
your Service or
the price increase for the Service where you end the Contract (and if your latest bill already includes
the higher
price we will refund the difference to you in your next or final bill).
(d) During the Minimum Term, unless it is for a reason set out in Conditions 2(e) or 4 (when the
following increase
limits do not apply), we may increase the price of your Option in accordance with Condition 2(c) only
once in any
12 month period and that increase will not be more than:
(i) 10%; or
(ii) the increase in the UK Retail Price Index over the 12 months before we tell you about that price
increase
whichever is greater.
This price increase will not affect you during the first 60 days of your first Minimum Term, and if a
price rise
is delayed for this reason the 12 month period referred to above will start on the date your price
would have
increased but for the delay. These increase limits do not apply to any Stand-alone Premium Channels
or extra Sky
Premium Channels (see Condition 4). Your Subscription Payment will also change during the
Minimum Term if you
change your Service and you will immediately pay the then current price for that new Service.
(e) We may also increase your Subscription Payment:
(i) if we add extra channels to your Option. During the Minimum Term you may choose not to
receive these
extra channels and your Subscription Payment will not increase as a result of this for the remainder
of the
Minimum Term. From the end of the Minimum Term you will receive all the channels included in
your Option
and pay the then current price for it; and/or
(ii) if required by law or if any regulatory authority requests or requires a change to any aspect of our
pricing
(including any changes in Value Added tax) which affects your Subscription Payment directly or our
pricing
structure generally.
(f) We may alter your Direct Debit or credit card instruction if your Subscription Payment changes for
any reason. We
may also charge any other payment due under this Contract under your Direct Debit or credit card
instruction
together with any other payments which you agree that we may charge under that instruction.
(g) If you have missed any payments you owe to us or provided unauthorised payment or other
details we can
suspend provision of the Service and/or provision of the satellite television magazine (if applicable)
to you,
without giving you notice. This does not affect our right to end this Contract under Condition 11
below.
(h) You acknowledge that any payments you make to Sky and any credits on your account will be
applied to the full
set of Sky services you receive and may be applied against any amounts you owe us for any Sky
service.
(i) If you miss any payments you owe to us including for any Sky service we may charge you a
reasonable fee to help pay
for the extra costs we incur processing late payments, or interest at the yearly equivalent of 4% over
Barclays Bank
plc’s base rate for the whole period of any late payment, to compensate us for you breaking these
Conditions. Any
interest is worked out daily. Details of these fees can be found on sky.com/latepaymentfee. These
fees will not be
applied to any amount you have not paid because it is the subject of an ongoing dispute between us.
You will be responsible for paying all reasonable debt recovery fees/charges incurred in recovering
your debt,
including fees charged by any debt collection company we use.
We will send you a reminder or call you before applying any late payment fees or instructing a debt
collection company.
We may also charge you a reasonable fee that reflects the costs we incur if any payment instruction
from you is
Your-subscription.
14. Law and geographical limits
(a) This Contract is governed by English law, unless you live in Scotland, Northern Ireland or the
Republic of Ireland
in which case it will be governed by Scots law, Northern Ireland law or ROI law (as applicable). Any
disputes under
this Contract shall be dealt with by the courts of the country whose law governs your Contract,
unless you live in
Scotland, Northern Ireland or the Republic of Ireland in which case you can choose to bring a dispute
before the
courts in your country or the English courts instead.
(b) This Contract only applies if your Address is in either the UK or Republic of Ireland. If you move
home from the UK
to the Republic of Ireland or vice versa then you will need to enter into a new Sky digital Subscription
Contract for
the country you are moving to. Your Subscription Payment and the channel line up available to you
may change as
a result of such move.
15. Reasons for changes
(a) We may make changes in accordance with the other Conditions of this Contract for any of the
following reasons:
(i) The Service is a variable in nature with variable prices (this means it may be changed, altered,
improved or
added to at Sky’s discretion as this ensures we respond to customer needs and remain competitive);
(ii) We intend to change the way we structure our products and services;
(iii) We are introducing new programmes, content, products or services;
(iv) The cost to Sky of providing the Service increases (for example, we have to pay third parties
more
for their content);
(v) Other costs associated with running our business increase (for example, we invest in improving
customer support);
(vi) To introduce new charges where the cost of running our business increases;
(vii) We change the way we provide products and services to you (for example, we develop new
technology to
provide you with a better TV viewing experience);
(viii) To help improve the security and operation of our technical infrastructure (for example, to
prevent misuse
of our digital satellite platform);
(ix) We reorganise the way we structure or run our business;
(x) Valid legal or regulatory reasons; or
(xi) We change the Conditions to make them clearer or easier to understand, to reflect changes in
law or to
update our contracts from time to time so all our customers are on the same Conditions.
(b) We provide the Service on an ongoing basis and we cannot foresee what may change in the
future. This means we
may need to make changes in accordance with the other Conditions of this contract for reasons
other than those
set out in Condition 15(a) above.
ADD Talent Network SUBSCRIPTION
1. Under these Conditions you can take out one or more extra subscriptions the Service you receive
under your first ADD Talent Network digital Subscription Contract. You cannot select a different
Service for
month by Direct Debit or credit card with your monthly Subscription Payment. We can alter your
Subscription
Payment Direct Debit or credit card instruction for this purpose.
with Condition 9 below) because you don’t want to pay the higher price let us know within 21 days
of
receipt of our notice. If you do this you will not have to pay the price increase for that Multiscreen
Subscription (and if your latest bill already includes the higher price we will refund the difference to
you in
your next or final bill).
(b) In the Minimum Term of any Sky Multiscreen:
5. Termination of Contract
(a) This Contract will stay in force for at least the Minimum Term unless you or we breach any of the
Conditions.
(b) If you breach any of the Conditions of this Contract, we can terminate the Contract at any time by
giving you at
least seven days’ notice. If we breach any of the Conditions of this Contract, you can terminate the
Contract at
any time by giving us at least seven days’ notice.
(c) We may terminate this Contract, at the end of the Minimum Term or after, by giving you at least
31 days’ notice.
6. Right to transfer the Contract
We reserve the right to transfer our rights or obligations under this Contract to any company, firm or
person(s) provided
this does not affect your rights under this Contract in a negative way. You may not transfer your
rights or obligations
under this Contract to anyone else except with our prior written consent.
7. Notices
(a) Where we are required under this Contract to give you notice it must be in writing. We will send
notices using
any of the contact details we hold for this purpose (including, unless you tell us otherwise, to the
primary email
address we hold for you). If we send you any notice by post with any other document, such as the
satellite
television magazine, the notice will be clearly marked and, if sent by post, will be on a separate sheet
of paper.
(b) You must provide us with accurate, true and correct contact details. You must keep this
information up-to-date
and check the primary email account we hold for you regularly.
8. Law
This Contract is governed by English law, unless you live in Scotland or Northern Ireland in which
case it will be governed by
Scots law or Northern Ireland law (as applicable). Any disputes under this Contract shall be dealt
with by the courts of the
country whose law governs your Contract, unless you live in Scotland or Northern Ireland in which
case you can choose to
bring a dispute before the courts in your country or the English courts instead.
